Pool Service FAQ’s

Hobert Pools answers some of the most popular questions asked by customers about pool service and maintenance. Please click on the + to reveal the answer and the – to hide it.

My pool light is not working.

  • Check your circuit breaker
  • Check your GFCI and reset if necessary
  • Check the batteries of your remote system and ensure the settings are correct.

My pool is losing water.

Normal water loss is expected through everyday evaporation and note that the rate of evaporation is generally greater in the summer. If your water loss is more than normal, contact our service department so that we can send a technician to assess the issue.

How often should I clean my filter?

  • When the pressure gauge increases 10 pounds or at least every 6 months.
  • If the pressure is too high or low, clean all of the debris from the baskets and the filter grids and ensure the gauge reads 0 when the equipment is turned off. If it does not read 0, the gauge will need to be replaced to get accurate readings.

How do I winterize my pool in preparation for freezing weather?

  • Turn on the pool equipment and all additional pumps used for water features.
  • Fill lines and suction lines should be drained.
  • Clean the pump basket and skimmer basket.
  • Your freeze guard will automatically activate when the temperature drops below 32 degrees.
  • Do not turn on your heater in freezing temperatures.

Your First 14 Days

  • Brush your pools 2x per day for 14 days
  • Keep your pool filter pump running 24 hours for 14 days

After 14 Days

  • Clean the pool filter
  • Test the water: Ph should be 7.2-7.26
  • Add salt if you purchased a salt system, but keep the salt system turned off and filter pump on
  • Turn on the salt system 24 hours after adding salt

Pool Water is Over-flowing

  • Turn on your pool pump
  • Attach a garden hose to the faucet located at the equipment and run the hose downhill away from the pool
  • Turn on the faucet
  • Drain until the water level reaches the middle of the tile and turn off the faucet

Water Chemical Balancing

  • Free chlorine is critical in maintaining an algae-free and bacteria-free pool. Using a pool test kit, chlorine should register between 1.0-3.0 (3.0 recommended during the summer months)
  • Ph maximizes the effectiveness of pool chemicals and should register between 7.2-7.8.
  • High Ph requires adding muratic acid to the pool.
  • Low Ph requires adding baking soda or soda ash to the pool.
  • Total alkalinity helps the Ph of the water stay balanced longer and should register between 100-120ppm, depending on the plaster surface.
  • Stabilizer is a conditioner that protects the chlorine from the sun and allows the chlorine to work longer. Stabilizer ranges between 40-100ppm.

Pool Pump Running without Water

  • Pool water level has dropped below the tile and you skimmers no longer get water, therefore the pump has “lost prime.” Fill the pump strainer basket with water and add water to the pool.
  • Failing to maintain proper water levels may cause the pump to burn-out and fail.

Manual Pool Vacuuming

  • Remove the skimmer lid in the deck and remove the skimmer basket. The hole in the bottom farthest away from the pool is connected to the pump and is where the vacuum hose should be connected. Turn the pump on and manually vacuum your pool.

Contact Us

Please call 972-690-8118 or complete the form below and we will be in contact shortly.