Customer Reviews

Hobert Pools & Spas takes pride in providing superior customer service in all we do, whether we’re designing and constructing a custom pool and spa, renovating or remodeling an existing pool and spa, or providing maintenance and repair services. We value our customers and appreciate hearing from you. Please take a few minutes to read through our customer reviews to see what some of our clients have had to say about their experience with Hobert Pools & Spas.

I decided to wait on writing my review for a year because I wanted to see how the pool functioned and to let things settle (shell, coping, decking, plaster, etc). It was built in March 2019. The designer was Michael Mueller and Chuck Mills was the on site foreman. I’m a skeptical individual and questioned everything. The design process was simple and I felt non pressured on anything from the designed. Remember this is YOUR pool and the designer works for you. Michael was very helpful and easy to talk to. The building of the pool was a little stressful and a mess was made, but the crews ALWAYS cleaned up and were extremely polite and hard working. They worked so hard for me that I even provided coffee for them and BBQ for them on their last day. I was very pleased with the building process. A year has passed and I have been so pleased with my pool. I had an issue with the blower a month into it but Hobert fixed it right away. I have enjoyed my pool even in the winter. I’ve headed it to a comfortable 85 degrees and the spa to a steamy 101. I did my research with 5 other pool companies before going with Hobert. I would recommend Hobert pools to anyone and have suggested it to some of my friends. They have been around for a long time and deliver a good quality product in a reasonable amount of time.

Miguel J.

I just wanted to say a few words about the experience we had with Hobert Pools. We started with Matt at the Murphy office. Who was a great dude. He was able to build a digital layout of whatever we could dream up. After realizing what our dreams needed to be he designed it perfect. We started the process and as all construction projects go, we were skeptical. After a couple months we had a huge back yard with a great pool, patio, and spa. It looks great and the first time i stepped into that spa, all the time spent to get it, it was worth it. Hobert held up to all the things they said would be done and we couldnt be happier with the new vacation spot in our yard. Thanks again to Hobert and all there effort to make us Happy Customers. Starting from sales, office workers, contractors and leadership.

Michael C.

This was our first pool and we researched a lot of different builders in the area. Michael had the best design of anyone and did a great job of listening to what we wanted in our backyard. Our pool turned out great and we constantly get compliments on the design and look of it.

Carter Family

Tim the technician came out with parts prepared to make repair. Great guy very knowledgeable about my entire system. Did repair cleaned up all his mess and tested all components. He even asked if he could help with any other needs on our pool. Very happy

Pugh Family

Our family built our first pool with Hobert over 10 years ago and then repaired the pool when we moved into a new home that was built in the 80’s. They did an exceptional job. I also use weekly service and it is just seamless. Jose always lets me know if something needs attention. If there is ever an issue or repair that needs to be done, I just give Sherri a call and it’s taken care of swiftly. This is a great family owned business and I wouldn’t think of using anyone else.

Bandiera Family

Using Hobert Pools to build our pool and dream backyard was the best decision my family has ever made. The whole experience from top to bottom was fantastic. From design, to construction, to start-up, and for weekly service; Hobert Pools more than exceeded our expectations. They met and exceeded the due date so my family was able to start enjoying our new pool before Memorial Day 2018.

Thank you Hobert Pools for creating our dream backyard. We made so many great memories our first year. We look forward to many more years of great memories.

If your looking to build a pool or get great pool service, I highly recommend Hobert Pools.

Robinson Family

My wife and I are very happy with the entire process. From the very beginning, Victor was more than accommodating to our requests for revisions to the design before we even signed a contract with Hobert. Ultimately, we felt that the entire team at Hobert wanted nothing more than to build us our oasis which is exactly what we got.

Quiroga Family

Murphy, TX

Not having built a pool before, we were very nervous about selecting the right builder. Our goal was to go with a company who had a long standing, solid reputation in the DFW area, vs a cheaper alternative. Hobert is one of the companies we vetted along with another known top builder, and a smaller builder who had done many jobs in our neighborhood. Ultimately it was the 10 references I called personally and the sales process, which sold us on Hobert. This included educating us on all aspects of the build…including several renderings and suggestions on what to do and not to do. Other companies, I literally felt I was being pushed through a cycle…not a good feeling when we were not purchasing a low end pool/spa.

Hobert did a great job managing our expectations on timing, mess and input needed by us along the way. The pool was finished quickly, even before another pool which started in the neighborhood before ours. We had a few instances where we didn’t like the stone mix chosen or drainage watchouts, but everything was taken care of by either Aaron (on-site) or Duke (head supervisor in office). Net, the process was not nearly as stressful as we thought it was going to be…where neighbors appeared to fight with their pool companies throughout the process.

A year later, we have been 100% satisfied with our selections for the pool and the service we have received on minor items. I cannot express enough that if you spend this much money on a purchase to do your research, include Hobert in your consideration set and don’t go for the lowest bid. No, I am not a relative of someone who works for Hobert!

Relative to the literal dozens of pools installed in my neighborhood, we are the only family who is not complaining about their pool process and follow-up service. I know I can always call Hobert if I need any further assistance. They know my name, and are always very helpful and return calls promptly. Thank you Hobert Team!

Henderson Family

Frisco, TX

We used Hobert to build our swimming pool and spa. Everyone was very professional and knowledgeable from the beginning. Hobert provides a wonderful experience from design to construction to pool start-up. We felt like we were one of the team. Everyone was very responsive and helpful and made our experience and pool truly unique. Hobert is also very helpful with questions or issues after construction and start-up. I give Hobert my highest recommendation whenever anyone asks.

Penk Family

Rowlett, TX

They built me an amazing pool. Very organized and always kept me in the loop during the build. One year later I had a couple minor things that needed to fixed and they were on top of it to repair and replace parts all under warranty. Don’t hesitate to have them build you a pool!

Gulluscio Family

Frisco, TX

I wanted to take a minute to thank your organization for the wonderful customer service experience that I received from your company during the entire build process for our new pool. I want to personally thank Aaron for his oversight of the entire build process. I also want to thank Christina for her attention to detail and her daily updates that far exceed my expectations.
I also need to thank Mark Taylor and his crew for the outstanding job they did with replacing our existing fence and adding our new gate. We could not be more pleased with the work he and his crew performed.
You have a great team with a quality product.

Valliere Family

Allen, TX

Fantastic experience. Pool was completed beautifully and on-time! Great communication. Found Hobert by recommendation from a friend who heard about them from recommendation by a friend. I look forward to making my own recommendation to a friend!

Chang Family

Colleyville, TX

Our experience with Hobert pools was awesome! When our pool was complete, it was exactly what we wanted and looked exactly like the computer design Victor had done. Construction was smooth start to finish. We had only a few small equipment issues immediately after the pool was done, but both were resolved immediately and customer service since then has been outstanding. The team at Hobert truly cares about you even after they are done selling you your pool. We highly recommend them.

Alcorn Family

Wylie, TX

We recently had a pool put in by Hobert and while it is a scary, stressful and crazy process it turned out better than we could have even imagined. In the busiest part of summer with an unusually heavy amount of rain, they got the whole thing done in just at 11 weeks and the only way that happened was with the amazing scheduling by Christina. No matter if we were flying through the process as we did in the first several weeks for fighting through the never-ending rain delays, Christina always kept us informed and I truly feel she did everything in her power to make things happen as quickly as possible.

The design process with Hobert was so smooth and simple. Michael took our initial design and optimized it so we got every feature we could squeeze into our budget and tweaked every curve to our exact vision. He turned our crazy idea of a free form pool set in a square patio, into an amazingly beautiful work of art in our back yard. He also saw us through the painstaking initial permitting process with the City of Frisco.

We were so lucky to have Aaron as our construction manager. He outlined the entire process at the start so we knew what to expect and when. Throughout the build he fully answered every question, no matter how seemly stupid. He would even hang around as long as it took to make sure all of our questions were answered even when I know he had other places to be.

The very first weekend we had water in the pool was a holiday weekend. We were having people over for a party and could not figure out how to get the pool filter to run. I texted both Aaron and Christina, and amazingly they both responded, even though it was a holiday weekend. Turned out we just needed to add water to the pool but Christina even called to ensure we were up and running. Simply outstanding customer service.

We have had a few minor issues since completion and Sherri, Nate, Byron and the entire service department have responded an resolved all the issues and answered all the questions we have had. In fact, during the first service call, Tim took so much time answering all our questions that had arisen since the end of construction. Even though he was only there for a minor repair he stuck around and gave us a 2nd pool school, walking us through the entire maintenance process and refreshing our memory of everything we learned from Byron the first go around. Because we received such great service in the build process, we chose to continue with Hobert for our weekly servicing. Jose has been out a couple of times already and always leaves us a healthy and sparkling pool saving us time and allowing us to enjoy the fun of the pool without the not so fun work.

Having a pool put in is so much messier, stressful, frustrating and amazing than you can imagine. Throughout the entire process from the first dig to the last piece of sod, Christina was our rock. I don’t think we would have made it through with our sanity without her keeping us constantly informed. Night or day, weekends and holidays she was always there for us. Delays are going to happen on any project, but knowing Christina was hard at work to move things along as fast as possible and keeping us up to date, was a huge comfort in the most disappointing of times.

Bottom line, stunning pool, wonderful customer service, and amazing communication! I highly recommend Hobert Pools.

Ramirez Family

Frisco, TX

Dear Hobert’s Team,

Tim and I want to express our sincere gratitude for your thoughtful donation. From the first day, we walked into your front doors to talk to you about the potential of our backyard oasis to the final product that we are extremely grateful and pleased with, you have been so helpful, considerate and totally professional with us. Then to top it off by giving us an incredible Hanna4Hope donation from your heart means everything to us personally.
Your business and employees speak volumes on the integrity and kindness that comes from each and every one of you that are involved in Hobert. A thousand thank you’ s cannot express how we feel. We as customers and a non-profit organization are blessed to be connected to you.

Thank you and God bless

Clark Family

Fate, TX

I had a Great experience with Hobert from sales to installation. As with any project of this size there were a few bumps but were solved quickly and fairly. The installation team was incredible starting with Christina who coordinated the entire process, she is truly amazing in her communication and execution of the schedule. Aaron was also on top of it and kept us up to speed on everything. We Love our new pool!

Neuhoff Family

Wylie, TX

We were very pleased with our pool experience with Hobert Pools. From the beginning to completion everyone was very professional. A big thank you goes to Victor, Aaron and Christina who handled each phase of our pool installation with honesty and integrity. There were a couple of glitches which were handled quickly and to our complete satisfaction including a Sunday work day due to weather. Our questions were answered quickly either by email or phone call. We would recommend Hobert Pools to anyone looking for a company that operates with honesty and integrity.

Strasemeier Family

Garland, TX

No one could love their pool more than our family!! We put it in 7 years ago right before we had grandchildren, and it has been a magnet for them ever since!! We have not had one tiny bit of trouble, and we LOVE the table and bench they designed for one end of the pool!! At the time, their service was excellent and we had nothing but accolades of praise for the pool they installed for us. And even now, they just rewarded us for recommending another customer!! Merry Christmas!!!!

Garrett Family

Rowlett, TX

Sincere gratitude to Hobert Pools for making our dream pool such an enjoyable process! Jeff Wieder, guided us through the pros and cons of the design and selections to all the great crews who were so personable and respectful on site. Special Kudos to our construction Supervisor Aaron for his attention to details and answered all our questions along the way! Congratulations Hobert Pools as we will recommend you to all our friends and look forward to our first swim in our dream pool very shortly!

Kathryn Ostendorf

Little Elm, TX

We met with 5 pool builders and Hobert Pools & Spas was the only one that listened to us and designed exactly what we wanted.

Jennifer Holland

Rowlett, TX

We just completed our pool install yesterday, wanted to let you know that we had a fantastic experience with your company. There were very little issues and all resolved in a smooth, rapid manner. I am just very impressed with the level of customer service and response we received from Hobert.

Kenton Kisler

One word – Effortless!

Kara Conn

Terry designed the pool exactly as we envisioned and the entire construction process went very fast.

Steve Lanier

This is our second Hobert Pool. Duke was wonderful and efficient.

Nancy Hartmann

Mr. Murphree, we can’t tell you enough how much we appreciate all your help. You are a man of honor and integrity; very rare in today’s market. May the Lord continue to bless you.

Brenda Campbell

Pool is beautiful and Duke was a pleasure.

Hutch Kantzabedian

One thing we learned is that no yard is too small, the pool was designed with limited space taking into account elevations and drainage issues.

Brent Schmidlap

Worth every penny.

Michael Kalmus

We chose Hobert Pools primarily because we believed that your company would outlive any guarantee it gave. We are very satisfied with our pool and you are fortunate to have Jeff Platt representing your company and its ideals. It is a pleasure to recognize him and a work ethic that is so rare in any service industry today.

Lisa DeWitt

I am writing to thank you for my wonderful new saltwater pool. After living in California for several years, I never thought I would be able to capture that same lifestyle and atmosphere for my home in Dallas. I will always be extremely appreciative of your commitment to see my vision through and your dedication to first-class customer service in each step of the process. I have a great passion for my food, and it was amazing that you shared a similar passion for making me such a high-quality custom pool.

Chef David Gilbert

After meeting with four of your competitors, we had all but given up to build our third pool. We were given scare tactics, high prices, and extra expenses. Your salesman ensured us of Hobert quality and convinced us that Hobert customer service would make the difference. During construction, your supervisor informed me of the schedule and all of my phone calls were returned in a timely manner. Every effort was made to satisfy us and Hobert Pools always went the extra mile.

Augie DeCristofaro

Our pool is wonderful and we are once again enjoying it. The folks in your company worked very hard and made many trips to ensure that our pool was restored. It’s clear why your company has been in business for so many years and has so many satisfied customers. Your honest and responsible approach to business sets an example for your employees and demonstrates to your customers how a successful business should be run.

Dick Sherrill

Working with Hobert Pools was a pleasure from beginning to end. They were very professional in bringing our pool design from a concept to reality. Their pool service is very reliable and consistent. Overall, we are quite happy.

Reg and Monica Bush

Frisco, TX

After much consideration, we decided to go with Hobert Pools for our company to build our pool. We couldn’t have been more pleased. They have amazing customer service and their work speaks for itself. We have really enjoyed using our new pool and would recommend Hobert Pools to anyone looking for the services they provide.

Mason McDrew

Frisco, TX

We had a great experience with Hobert Pools. Friendly staff and great customer attention. We’re pleased because the pool is beautiful. We’re very excited and can’t wait to dive in! Now if it would just warm up outside…

Cousin Family

Frisco, TX

Everyone was great! We love our pool and spa! Our decision to purchase from Hobert was a great one! Thanks everyone at Hobert!

Redpath Family

We love our pool! Will refer Hobert Pools to family and friends. Everyone was great to work with. God bless. My 6 grandchildren love it too!

Gould Family

It was a great experience! We got the backyard we always wanted! Thank you!

The Jeffrey’s

We already referred one neighbor to Hobert Pools. They are in the process of negotiations. We love our pool, it’s the perfect size and beautiful. We are also using the Hobert maintenance and love it!

Ruiz Family

Very great experience! I enjoyed watching my backyard transformation. Everyone was great and made the experience memorable. Great job Hobert team!

Pounds Family

Everyone did an excellent job. I enjoyed working with everyone. The final product is beautiful! Thanks!

Gerry Munger

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