“We recently had a pool put in by Hobert and while it is a scary, stressful and crazy process it turned out better than we could have even imagined. In the busiest part of summer with an unusually heavy amount of rain, they got the whole thing done in just at 11 weeks and the only way that happened was with the amazing scheduling by Christina. No matter if we were flying through the process as we did in the first several weeks for fighting through the never-ending rain delays, Christina always kept us informed and I truly feel she did everything in her power to make things happen as quickly as possible.
The design process with Hobert was so smooth and simple. Michael took our initial design and optimized it so we got every feature we could squeeze into our budget and tweaked every curve to our exact vision. He turned our crazy idea of a free form pool set in a square patio, into an amazingly beautiful work of art in our back yard. He also saw us through the painstaking initial permitting process with the City of Frisco.
We were so lucky to have Aaron as our construction manager. He outlined the entire process at the start so we knew what to expect and when. Throughout the build he fully answered every question, no matter how seemly stupid. He would even hang around as long as it took to make sure all of our questions were answered even when I know he had other places to be.
The very first weekend we had water in the pool was a holiday weekend. We were having people over for a party and could not figure out how to get the pool filter to run. I texted both Aaron and Christina, and amazingly they both responded, even though it was a holiday weekend. Turned out we just needed to add water to the pool but Christina even called to ensure we were up and running. Simply outstanding customer service.
We have had a few minor issues since completion and Sherri, Nate, Byron and the entire service department have responded an resolved all the issues and answered all the questions we have had. In fact, during the first service call, Tim took so much time answering all our questions that had arisen since the end of construction. Even though he was only there for a minor repair he stuck around and gave us a 2nd pool school, walking us through the entire maintenance process and refreshing our memory of everything we learned from Byron the first go around. Because we received such great service in the build process, we chose to continue with Hobert for our weekly servicing. Jose has been out a couple of times already and always leaves us a healthy and sparkling pool saving us time and allowing us to enjoy the fun of the pool without the not so fun work.
Having a pool put in is so much messier, stressful, frustrating and amazing than you can imagine. Throughout the entire process from the first dig to the last piece of sod, Christina was our rock. I don’t think we would have made it through with our sanity without her keeping us constantly informed. Night or day, weekends and holidays she was always there for us. Delays are going to happen on any project, but knowing Christina was hard at work to move things along as fast as possible and keeping us up to date, was a huge comfort in the most disappointing of times.
Bottom line, stunning pool, wonderful customer service, and amazing communication! I highly recommend Hobert Pools.”